Privacy Policy

This policy explains what Dynamic Drain & Sewer collects when you request service or use our customer portal, and what we do with it. It covers this website only.

Dynamic Drain & Sewer is operated by Dynamic Drain & Sewer LLC, a New Jersey limited liability company.

What we collect

• Service request form: your name, phone number, email (optional), service address, property type, the service you picked, your preferred date and time window, whether it is urgent, and any notes you type.
• Customer portal: your email and a password (stored only as a one-way hash), plus your service history, invoices and payments tied to your account.
• Payments: if card payment is turned on, you pay on a Stripe-hosted page. Your card number never reaches our servers. We keep the amount, date and status of the payment. Payments recorded by our office (cash or check) are saved as an amount, date and method.
• Technical data: basic server logs and a limited number of request records used to block abuse (such as repeated form submissions). We use a sign-in cookie for the portal and staff areas. We do not run advertising or analytics trackers on this site.

How we use it

• To contact you about your request, schedule and perform the work, and send invoices and receipts.
• To keep service records, handle billing and payment questions, and protect the site from abuse.
• To look up your address on a map so we can plan the visit. Your service address is sent to the U.S. Census Bureau geocoding service for this.

Who receives it

• Our staff and crews who need it to do the job.
• Service providers that run the site for us: Vercel (hosting), a database host, Resend (email delivery, if turned on), Stripe (card payments, if turned on).
• We do not sell your information and we do not share it for advertising. We may disclose it if the law requires.

Email

We send email about your service request, your account and your invoices. We do not send marketing email from this site.

Text messages

We do not currently send text messages from this website. If we start, we will ask for your permission separately and update this policy first.

How long we keep it

We keep service, billing and payment records as long as we need them to run the business and meet tax and legal record-keeping rules. Ask us if you want your account or information removed and we will tell you what we can delete.

Your choices

You can ask to see, correct or delete your information, or ask us to stop contacting you, by calling (973) 348-9893 or emailing hello@dynamicdrainsewer.com.

Children

This site is not meant for children under 13 and we do not knowingly collect their information.

Changes

If we change this policy we will update the date at the top.